PRIVACY POLICY

At Nanhi Muskaan, we are deeply committed to protecting the privacy and personal information of every customer who visits our website or engages with our brand. We understand that your trust is our most valuable asset, and we take every necessary step to ensure that the information you share with us is handled with the highest levels of security, transparency, and responsibility.

This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information. By accessing or using our website, services, or purchasing our products, you agree to the practices described in this policy. We encourage you to read it carefully and reach out to us if you have any questions or concerns.

1. Information We Collect

We collect information to provide better services and improve your overall experience with Nanhi Muskaan. The types of data we collect may include:

• Personal Identification Information: such as your full name, email address, phone number, shipping and billing addresses.

• Payment Information: including card details or UPI ID (collected securely through third-party payment gateways).

• Order Details: product preferences, purchase history, and transaction details.

• Technical and Usage Data: such as IP address, browser type, operating system, device information, browsing behavior on our website, and cookies (explained below).

• Voluntary Submissions: including reviews, testimonials, or messages sent to our customer support.

We do not collect or store any sensitive personal data such as Aadhaar numbers, biometric data, or health information unless explicitly required and consented to.

2. How We Use Your Information

The information we collect from you is used solely to improve your shopping experience and efficiently run our business operations. This includes:

• Fulfilling and delivering your orders.

• Sending order confirmations, shipping updates, and customer support responses.

• Managing payments securely via third-party payment processors.

• Sending promotional communications (only if you opt in).

• Responding to inquiries or resolving issues reported by you.

• Conducting internal analytics to improve our website, products, and customer service.

• Preventing fraudulent transactions and ensuring the security of our platform.

We believe in minimizing data collection and only gathering the information we truly need to serve you better.

3. Sharing and Disclosure of Information

Nanhi Muskaan does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

However, we may share limited information with trusted third parties, strictly for operational purposes:

• Logistics Partners: such as courier and delivery service providers to deliver your orders to your doorstep.

• Payment Gateways: for processing secure transactions.

• Website Hosting and Analytics Tools: for improving performance and tracking usage.

• Legal Authorities: if required by law, to comply with a legal obligation, protect our rights, or investigate fraud.

All third-party service providers engaged by us are obligated to use your information solely for the purposes defined and must adhere to confidentiality agreements and data protection protocols.

4. Data Security

We implement robust administrative, technical, and physical safeguards to protect your personal data. This includes:

• Secure Socket Layer (SSL) encryption for all data transfers.

• Firewall-protected servers and restricted access to stored data.

• Regular audits and security updates to ensure our systems remain resilient.

Despite our best efforts, no system can guarantee 100% security. However, we remain committed to responding swiftly and transparently in the event of any data breach.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand your interactions with our site, and offer personalized content.

You have the ability to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights and Choices

You have full control over your personal information. As a user, you have the right to:

• Access or request a copy of your data stored with us.

• Update or correct inaccuracies in your personal information.

• Request deletion of your personal data (subject to legal and operational obligations).

• Opt out of promotional emails or SMS communications at any time.

• Withdraw consent where processing is based on your consent.

To exercise any of the above rights, please contact us at reachus@nanhimuskaan.in or via our customer care number provided on the website.

7. Children’s Privacy

As a brand catering to baby and childcare products, we do not knowingly collect personal information from children under the age of 13. All purchases and interactions must be made by adults or under parental supervision. If we become aware that personal information from a child has been collected without verified parental consent, we will promptly delete that data.

8. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our business practices or legal requirements. Any modifications will be posted on this page with the updated "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, feedback, or concerns about our Privacy Policy or your personal data, you can reach us through:

📧 Email: reachus@nanhimuskaan.in
📞 Phone: +91 87876 48099

Your trust means everything to us. Thank you for choosing Nanhi Muskaan.
We are here to bring joy, comfort, and safety to your little one's world—while respecting and safeguarding your privacy every step of the way.